Patient Access Week (April 5-11) highlights the vital work of patient access professionals—the individuals who ensure the first moments of care are welcoming and seamless. Their work—from scheduling and registration to fielding questions and coordinating next steps—depends on digital tools like electronic health records (EHRs), email, and scheduling systems. As technology evolves, artificial intelligence (AI) is becoming an integral part of that landscape, offering new ways to streamline workflows, ease administrative burdens, and enhance patient experience.
As AI becomes more integrated into patient access, a few key considerations can help guide your approach:
- Use AI to support—not replace—the human connection that builds trust with patients.
- Make privacy and security a top priority—particularly when handling sensitive behavioral health information.
- Start small with use cases like appointment reminders or intake support.
- Leverage available resources to make informed, thoughtful decisions.
For organizations starting to explore AI, the Behavioral Health (BH) Connect platform offers hands-on resources—from tip sheets and recorded webinars to an AI Decision Guide that helps you assess, step by step, how AI could fit into your organization.
Patient access professionals are at the intersection of technology and trust, and when used wisely, AI can strengthen the work they already do so well.
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